Terms of service

Welcome to URBANCHY. By using our website or purchasing products from us, you agree to these Terms of Service.

1. About URBANCHY

URBANCHY is an Australian-owned online retail business selling clothing and other products through our online store.

2. Products

We make every effort to ensure product descriptions, images, colours and sizes are accurate. However, colours may appear slightly different depending on your device or screen.

Some URBANCHY products may be made to order or produced by third-party suppliers on our behalf.

3. Orders

When you place an order, you are making an offer to purchase the products selected.

We reserve the right to cancel or refuse an order where there is a genuine error, including an incorrect price or product listing, or where we are unable to fulfil the order.

If we cancel an order after payment has been made, you will receive a refund.

4. Prices and Payment

All prices displayed on our website are in Australian dollars (AUD) unless stated otherwise.

Payment must be successfully received before an order is processed.

5. Shipping

Orders are shipped to the delivery address provided at checkout.

Delivery times may vary depending on the product, supplier and delivery location. We are not responsible for delays caused by postal services, couriers or other circumstances outside our reasonable control.

6. Returns and Refunds

Our returns and refunds are handled according to our Returns & Refunds Policy and your rights under the Australian Consumer Law.

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

7. Website Use

You agree not to misuse our website, attempt to gain unauthorised access, interfere with the website, or use our website for unlawful purposes.

8. Intellectual Property

All URBANCHY logos, branding, designs, images, text and other original content on this website belong to URBANCHY or are used with permission.

You must not copy, reproduce, modify or use our branding or content without permission.

9. Website Information

We try to keep our website information accurate and up to date. Occasionally, errors or omissions may occur. We reserve the right to correct errors and update information when necessary.

10. Australian Consumer Law

Our products and services are covered by applicable Australian Consumer Law. These Terms do not remove or limit any rights or remedies you may have under that law.

11. Contact Us

If you have any questions about these Terms or your order, please contact us:

URBANCHY

Email: [YOUR BUSINESS EMAIL]

Website: urbanchy.com